Shipping
Thank you for shopping with ZESTILE STORE! We strive to provide fast, reliable, and affordable shipping to ensure your experience with us is seamless and hassle-free. Please review our shipping policy below for important details about processing times, delivery options, and other information regarding your order.
1. Processing Time
- Orders are typically processed within 1-2 business days (Monday to Saturday, excluding public holidays).
- Orders placed after 2:00 PM (IST) or on weekends/holidays will be processed on the next business day.
- You will receive a confirmation whastapp message and email with tracking information once your order has been shipped.
2. Shipping Options & Delivery Times
Delivery times vary based on your location and are approximately as follows:
- Maharashtra & Gujarat: 3-4 Days
- Other States: 4-7 Days
- Jammu & Kashmir, North Eastern States, Andaman & Nicobar Islands: 5-10 Days
Please note that these timeframes are estimates, and actual delivery may differ slightly depending on various factors.
3. Shipping Rates
- We’re pleased to offer FREE SHIPPING on all orders over Rs. 999/-
- For orders that total less than Rs. 999/-, a nominal shipping fee of Rs. 40/- will be applied.
- At the time we do not provide COD.
4. Shipping Locations
- We currently ship within India.
- At this time, we do not ship to P.O. Boxes or internationally.
5. Tracking Your Order
Once your order is shipped, you will receive a Whatsapp message and an email with tracking information. You can use this to monitor your shipment's progress directly on the shipping partner’s website.
6. Lost, Stolen, or Damaged Packages
ZESTILE STORE is not responsible for lost or stolen packages once they are marked as delivered by the carrier. If your package is lost, stolen, or damaged in transit, please contact the shipping carrier directly to file a claim. However, we’re happy to assist you in resolving issues—please Contact us at +91 3369028924 for help.
7. Incorrect Shipping Address
Please ensure your shipping address is accurate at checkout. If you notice a mistake, contact us immediately at +91 3369028924. We will do our best to update your order before it ships. However, once an order is processed, we cannot guarantee changes.
8. Questions or Concerns?
If you have any questions about our shipping policy or need assistance, feel free to reach out to our customer service team at +91 3369028924. Our support team is available Monday to Saturday (excluding public holidays), from 10 AM to 5 PM. We’re here to help!
Thank you for choosing ZESTILE STORE. We appreciate your business and look forward to serving you!
Return, Replacement & Refund
At ZESTILE STORE, your satisfaction is our top priority. We understand that sometimes a product may not meet your expectations or arrive in perfect condition. That’s why we’ve created a straightforward return, replacement, and refund policy to ensure a hassle-free shopping experience.
Please review our policy below for details on how to request a return, replacement, or refund.
How to Start a Return or Replacement Request
- Contact us at : +91 3369028924 with your order number, the product details, and the reason for the return or replacement.
- Attach parcel opening video and relevant photos if the item is damaged or incorrect.
- Our customer service team will review your request and provide instructions for the next steps.
1. Return Policy
We accept returns under the following conditions:
- We must be intimated about return within 2 days of delivery. Items must be returned within 7-10 days of delivery.
- Items must be in their original condition, unused, and in their original packaging (if applicable).
- Certain items, such as clearance, final sale, or perishable products, are non-returnable (these exclusions will be noted on the product page).
To initiate a return, please contact our customer service team by Contact us on +91 3369028924 with your order number and details about the product you wish to return.
Please note: Parcel opening video is compulsory. To process any claims or issues, a video of you opening the parcel is mandatory. Without this video, we will be unable to process any claims. Return shipping costs are the responsibility of the customer unless the product is defective, damaged, or incorrect.
2. Replacement Policy
If your item arrives damaged, defective, or incorrect, we’re happy to replace it at no additional cost.
- You must report the issue within 24 hours of delivery by Contact us on +91 3369028924 with:
- Your order number.
- A brief description of the issue.
- Parcel opening video. To process any claims or issues, a video of you opening the parcel is mandatory. Without this video, we will be unable to process any claims.
- Photos of the damaged or incorrect item (if applicable).
Once verified, we will ship a replacement item to you as quickly as possible.
3. Refund Policy
Refunds are available under the following conditions:
- If you return an item in accordance with our Return Policy (see above), a refund will be processed once we receive and inspect the returned product.
- Refunds will be issued to the original payment method used at checkout. Please allow 5-7 business days for the refund to appear in your account after processing.
If your item is damaged, defective, or incorrect and you do not wish to receive a replacement, you may request a full refund instead.
4. Non-Returnable/Non-Refundable Items
The following items are not eligible for return, replacement, or refund:
- Clearance or final sale items.
- Perishable goods (e.g., food items).
- Gift cards.
- Any item not in its original condition, damaged due to misuse, or missing parts.
5. Return Shipping Information
- Customers are responsible for return shipping costs unless the return is due to a defective, damaged, or incorrect item.
- All returns must be shipped by the customer to our warehouse address. Please note that we do not offer reverse pickup services.
- We recommend using a trackable shipping service to ensure your return is delivered to us.
6. How to Start a Return or Replacement Request
- Contact us at : +91 3369028924 with your order number, the product details, and the reason for the return or replacement.
- Attach parcel opening video and relevant photos if the item is damaged or incorrect.
- Our customer service team will review your request and provide instructions for the next steps.
7. Questions or Concerns?
If you have any questions about our return, replacement, or refund policy, feel free to Contact us at +91 3369028924. Our friendly customer service team is here to assist you!
Thank you for shopping with ZESTILESTORE. We appreciate your business and are committed to making your experience as smooth and enjoyable as possible.